Return & Cancellation Policy​
Online Store Returns & Cancellations
Orders purchased online with a gift card and then returned will be returned onto the original gift card, or new gift card if            original is not available. This applies to digital and physical gift cards.
If original form of payment is not available at time of return, the value of the order will be refunded onto a digital gift card
Online orders are not eligible for exchange.
 
Products
Products purchased online must be returned within 14 days of the shipment date to receive a full refund onto the                      original form of payment. 
Valid receipt/confirmation must be presented at time of return.
Items must be unused, unwashed and in original packaging to be eligible for a refund
Items received as a gift and returned will be refunded onto a digital gift card
All sale items are final sale
ATCO Blue Flame Kitchen offers free return shipping.

Classes
If you require changes to or need to cancel your class registration, please call 403.245.7630
Classes: Customer must cancel a class minimum 48 hours prior to start of class to be eligible for a full or partial refund
Kids Camps: Customer must cancel a kids camp minimum 21 days prior to start date of camp to receive a full or                      partial refund
Private Events: Customer must cancel a private event minimum 21 days prior to event date to receive a full 
        refund minus a $100 administration fee
Kid’s Birthday Parties: Customer must cancel a private event minimum 21 days prior to event date to receive a 
        full refund minus a $100 administration fee
School Program: Customer must cancel a school program minimum 21 days prior to program date to receive a 
        full refund

Gift Cards
Gift Cards are not eligible for refunds and may not be redeemed for cash. 

Digital Products
Digital Products are not eligible for return


Brick and Mortar Store Returns & Cancellations
Orders purchased in-store with a gift card and then returned will be returned onto a new digital gift card. This applies 
        to digital and physical gift cards.
If original form of payment is not available at time of return, the value of the order will be refunded onto a digital gift card

Products
Purchases for products made in-store can be returned to any store location, regardless of purchase location
Purchases for products made in-store must be returned within 14 days of purchase date to be eligible for a refund 
        onto the original form of payment.
Valid receipt/confirmation must be presented at the time of return
Items must be unused, unwashed and in original packaging to be eligible for a refund
Items received as a gift and returned will be refunded onto a digital gift card
All sale items are final sale

Classes
Classes: Customer must cancel a class minimum 48 hours prior to start of class to be eligible for a full or partial refund
Kids Camps: Customer must cancel a kids camp minimum 21 days prior to start date of camp to receive a full or 
        partial refund
Private Events: Customer must cancel a private event minimum 21 days prior to event date to receive a full 
        refund minus a $100 administration fee
Kid’s Birthday Parties: Customer must cancel a private event minimum 21 days prior to event date to receive a
        full refund minus a $100 administration fee
School Program: Customer must cancel a school program minimum 21 days prior to program date to receive a 
        full refund

Gift Cards
Gift Cards are not eligible for refunds and may not be redeemed for cash. 

Digital Products
Digital Products are not eligible for return​
 
Last updated on December 08, 2017